Rental Policies

Deposit Policies vary based on length of stay and time in advance which reservation is booked.

Refundable Security Deposit. Deposit must be paid by check, cashiers check, money order or cash. Deposit is normally due within 10 days of booking. Please speak with your reservation agent for special instructions if you book your reservation less than 10 days prior to arrival. Deposit is fully refundable 7 to 21 days after departure. Please review policies below for details.

Deposits may be increased or decreased for special events and holidays.

NO SMOKING IN ANY OF OUR UNITS -If you smoke in a unit your entire deposit is forfeited, and you may be liable for additional charges.

NO PETS WITHOUT APPROVAL - You are required to approve pets. Any pets not informed of, may result in a charge against your security deposit.

Cancellation Policy: All cancellations subject to a $400 cancellation fee regardless of time frame. To qualify for a refund, cancellations must meet two criteria. 1- Notice must be equal to 30 days OR the length of stay prior to arrival, whichever is greater. 2- Notice must be given within 90 days of booking the reservation. Any cancellations which do not meet both of these criteria will result in a forfeiture of all monies paid, if reservation is not paid in full you may be liable for the balance. If we are able to re-rent the property for the nights you have cancelled, you will receive a refund for the nights rebooked; refund subject to a 10% admin fee and the standard $75 cancellation fee. We will strive to handle all cancellations on an individual basis.

Occupancy: You must be at least 27 years of age to sign our vacation rental contract and to occupy said vacation rental property for any taxable rental. Desert Knoll's maximum occupancy is 6 people. Undisclosed guests will result in loss of rental fees paid, complete forfeiture of security deposit, and all guests being evicted. Guests that disturb the peace and quiet of neighbors will be evicted with no refund of rental fees paid and may forfeit a portion or all of refundable deposit. Owners or agents are not responsible for accidents, injuries, loss of money, jewelry, or valuables of any kind.

Utility Fees and Deposits: If staying for 28 days or more, the guest will be required to pay a utility processing fee and to put down a utility deposit of approximately $1250.00-$1500.00 per month. This deposit will be used to pay monthly gas and electric bills that when combined exceed $200.00 per month. (property has 21,000 Kw solar system).

Pet Policy - Dogs. We love our pets as much as you love yours, however you must inform us if you wish to bring your dog. We will request information about your dog, and may need to procure owner approval prior to confirming your reservation. An additional pet charge will apply, and an additional refundable deposit may apply. If you bring a pet without prior approval, entire deposit is forfeited and you may be subject to additional fees, so be sure to tell us if you plan to bring your dog.

Pet Policy - Cats Sorry, our standard policy is no cats. If you bring a pet without prior approval, entire deposit is forfeited and you may be subject to additional fees.

Pet Policy - Other Animals. You may ask if we are willing to make an exception if you have a pet you would like to bring. Please feel free to ask for these special exceptions.

Local & Long Distance Phone Calling Policy: We offer free long distance to US and Canada.

Arrival Procedures: Unless specifically stated otherwise on your rental agreement, all money must be paid in full prior to or upon check-in. If your reservation has an outstanding balance and/or we have not received your signed contract, you will not be able to check in. Owner or Agent is not responsible for nights time not spent in property due to lack of payment or signed contract. Security Deposits and Utility Deposits must be paid via cash, cashiers check, personal check, travelers check, or money order. Credit cards may be used to pay a maximum of 40 days rent, plus fees. If paying with cash, please bring the exact amount due. We cannot make change. Any overpayment will be applied to your deposit and returned by mail after your departure. Please note that if Security Deposits and/or Utility Deposits are paid less than 10 days prior to arrival, ONLY cash, cashiers check, travelers check, or money order will be accepted. We will not be able to accept your personal check, credit card, or debit card as payments for these deposits upon check in. Check in time is 3 p.m. unless other arrangements have been made in advance with our office, Early check-ins may be charged an early arrival fee. Please bring your confirmation with you. It has the address and directions to the property.

Late Arrivals: If you intend to arrive after office hours, please notify us beforehand for special late arrival and payment instructions. Bring your confirmation. Our office hours are 8am to 6pm M-F and 9am to 5pm Saturday and 10am to 4pm Sunday. It is imperative that you bring your confirmation with directions to property and alarm information. This information will not be left outside with your keys for late arrivals.

Departure Procedures: Please turn off all lights, TVs, stereo, oven, range, etc. Set A/C to 90 in warm or summer months. Turn off heater in winter or cold months. Do not turn off refrigerator, water heater or other major appliances. Failure to turn off A/C may result in a significant charge to your deposit. Lock all doors and windows; draw all curtains, shades, blinds, and SET ALARM where applicable. Failure to lock doors and windows and set Alarm may result in loss of deposit. Check out time is 10am at our office unless alternate arrangements have been made prior to your departure. Late check out will result in an additional days rent, late check out fees or loss of deposit. All keys, gate passes, garage door openers etc., issued to you must be returned to our office. Failure to do so will result in a minimum $25.00 recovery fee deducted from your deposit plus locksmith if applicable and an additional days rent. If the unit has been soiled beyond normal usage or if there is excessive laundry, a minimum bookkeeping fee of $25.00 plus $42.00 per hour per person charge will be deducted from your deposit for excessive cleaning, along with any charge for damages.

Unit Condition/Housekeeping: The property is rented with the understanding that you will leave the property in reasonably the same condition as you found it when you checked in. Please wash dishes, take out garbage, and feel free to begin a load of sheets or towels. Although rare, if you leave your unit in excellent condition, you may enjoy a partial refund of your cleaning fee.

General Information: When you call the Agency office, please refer to the property number stamped on the back of the plastic key tag or your 6-digit reservation number. This will help to expedite our identification of Desert Knoll. Security Deposits (less any deductions for damage or excessive cleaning) will be returned via mail 7-21 days after departure. Tenant is to maintain said property during occupancy and is responsible for the repair and or replacement for any breakage, damages, or loss caused by tenant or any guest of tenant. We do not provide maid service for the duration of your stay. If you would like maid service, we will gladly arrange this for you.

Maintenance: Please call 760-323-8628 during normal business hours for routine maintenance. In the event of a non-life threatening emergency, which requires immediate attention, please, call 760-323-8628 and follow the emergency directions on our voice mail system.

Emergencies In the event of an emergency that requires the assistance of the Police, Fire Department or Medical Professionals, please dial 911.

Other

No Smoking

Dogs only may be allowed, subject to approval, additional fees and additional deposits

Occupancy: 6 people + port-a-crib available. 1 additional person possible on mattress

Daily Pricing

The following is a rough guide - for more accurate pricing go to VRBO #557045

Winter: October 1st to April 30

$595 per day
$3,795 per week
$13,950 per month

Summer: May 1st to September 30th

$495 per day
$3,100 per week
$8,600 per month

Special dates:

 02/14/14 to 02/16/14 $ 791
 05/23/14 to 05/25/14 $ 619
 08/29/14 to 08/31/14 $ 619
 09/01/14 to 09/14/14 $ 476
 11/26/14 to 11/29/14 $ 660

Other Costs

2014 Palm Springs Tax: 11.50%

Cleaning Fee: $289

Optional daily pool heating fee: $50

Deposit: yes

Damage Insurance: yes

Pet fee: yes

Pet Cleaning fee: yes

Concierge service: yes

You may contact us directly.

or Book through VRBO http://www.vrbo.com/557045